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General terms

Austria Hotels International General Terms and Conditions- PDF File




Online reservations
If using our integrated online reservation form please note that your reservation will become definite only after having received a reconfirmation by fax or email.
Reservations for the same day will be accepted until 6:00 p.m.
Later than that please contact the hotel directly.

Check-in/Check-out
Your room will be available from 2:00 p.m.
We kindly ask you to check-out before noon.
Early check-in or late check-out without surcharge is subject to availability.
Please ask for details when making your reservation.

Rates & Taxes
All our rates are per room and night, including breakfast, local taxes, service charges and VAT.

Children policy: (in parents’ room, max. 1 child)
Children up to 12 years are welcome free of charge when using existing bedding.
Baby cots are available at no extra charge.
Maximum capacity of extra beds/baby cots in a room is 1.
Any type of extra bed or baby cot is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel. 

Extra beds: (max. 1 per room)
Adults are charged 30 Euro of the room stay per night in an extra bed.
Maximum capacity of extra beds in a room is 1.
Any type of extra bed is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel. 


Guarantee policy & acceptance of credit cards:
Guarantee required at the time of booking.
Guaranteed reservations are kept until 11:00 a.m. the next day.
Personal cheques are not accepted.
We accept the following credit cards as a guarantee and for payment: 

         

Cancellation:
Unless agreed otherwise (e.g. Advanced Purchase conditions, Special Events, Congresses) cancellations are free of charge till 1 day prior to arrival.

General conditions:
All our agreements are subject to the Austrian Hotel Contract Regulations (AHCR) and the Austria Hotels International General Terms and Conditions.